Items broken or damaged by shipping can be replaced within 30 days of placing the order. Other returns may incur a 20% restocking fee. If an order is returned or any reason, we will apply the refund amount in a gift card for future purchases minus any restocking fees that may apply.
You can check your order status two ways. First, you can go to our order status page and enter in the order number and your last name to search for the order. If you are registered, you can login and click the Order History link on the My Account page.
The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. The following list of status messages will inform you of your order status.
Standard Status Messages
Submitted and processing – Your order has been submitted and the information you entered during checkout is being processed.
Product(s) located in stock – The products that you selected and submitted within your order during checkout are available and have been located in our warehouse.
Shipped on: mm/dd/yyyy – The products have shipped from our warehouse and are on their way to the designated shipping destination.
Backordered – One or more products in your order are currently unavailable for shipment. You will be notified via email when the product(s) become available and ship from our warehouse.
Return received on: mm/dd/yyyy – Returned products are being processed. If you returned a product to our warehouse, this status informs you that we have received the product.
Credit issued on: mm/dd/yyyy – After your returned product is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned product within 30 days of our receiving it at the warehouse.
Additional Status Messages
Cancelled on mm/dd/yyyy due to missing or invalid order information – An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally canceled. Cancelled orders cannot be reprocessed and must be submitted again on our website.
Cancelled on mm/dd/yyyy due to missing or invalid payment information – Due to missing or invalid payment information, your order was cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.
The status of your order is supplied by us. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered. The tracking information is accessible from your Order History on our website when it becomes available. Tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
We ship our items out using standard delivery and it will take 2 to 10 business days to receive our product(s), depending on your delivery address.
Our shipping methods are as follows:
Our store ships by UPS within the Continental United States.